Custom software that runs your business, not your spreadsheets

CRMs, booking systems, customer portals, workflow automation and internal tools, built around how your business actually operates, or connected to the software you already rely on.

STARTING FROM

£2,000

TYPICAL PROJECT

£3,000–£15,000+

APPROACH

Build or connect

Discuss your system See what we build

Business Ops OverviewExample system

JOBS BOOKED TODAY

QUOTES AWAITING REPLY

INVOICES OVERDUE

CONNECTED SYSTEMS

CRM & pipelineLive

Booking & schedulingLive

InvoicingConnected via Stripe

Customer portalLive

This isn’t a website. It’s the software that runs your business.

A custom business system is internal software built to manage day-to-day operations (customers, jobs, quotes, invoices, staff and data), whether or not it includes a customer-facing screen.

PUBLIC-FACING

Website Development

Your shop window. Marketing pages, SEO and content built to be found by new customers and turn visits into enquiries.

See Website Development →

OPERATIONAL

Business Systems (this page)

The software your team uses to actually run the business, and where useful, a portal customers use to check on their job.

You’re in the right place ↓

Many projects need both: a marketing site that brings enquiries in, and a business system that manages what happens once they land. We build either on its own, or the two connected together.

Still running the business on spreadsheets, sticky notes and separate tools?

Customer and job data lives in five different apps that don’t talk to each other

Staff spend hours a week copying information between spreadsheets and software

Quotes, invoices and follow-ups get missed because nobody owns the next step

Reporting means exporting spreadsheets and building charts by hand

No one has a single view of what’s happening across jobs, customers and cash

Customers have no way to check progress, so they call or email you for updates

The systems we build

Mix and match: most projects combine two or three of these into one connected system.

CRM & customer management

One record for every customer, enquiry and conversation.

Lead & sales pipeline

Track enquiries from first contact through to won or lost.

Booking & scheduling

Customers and staff book, reschedule and get reminders automatically.

Customer portals

Secure logins where customers track jobs, quotes and invoices.

Staff & admin portals

Role-based tools for your team to manage day-to-day work.

Job & project management

Plan, assign and track work from quote to completion.

Quotes & estimates

Build, send and track quotes without leaving the system.

Invoicing & payments

Raise invoices and take payments through Stripe, GoCardless or similar.

Workflow automation

Automate the repetitive steps between systems and people.

Internal dashboards

See what’s happening across the business at a glance.

Reporting & analytics

Turn your operational data into reports that mean something.

Document management

Store contracts, certificates and paperwork against the right job or customer.

Inventory & stock management

Track stock levels, reorder points and usage where it’s relevant.

Notifications & reminders

Automatic alerts by email, SMS or in-app when something needs attention.

API & third-party integrations

Connect the software you already use instead of replacing it.

Custom internal tools

Anything specific to your business that off-the-shelf software doesn’t cover.

Common workflows we automate

New enquiry

Enquiry receivedLogged automaticallyAssigned to a team memberFollow-up scheduled

Quote to job

Quote acceptedJob createdTeam notifiedJob scheduled

Job to payment

Job marked completeInvoice generatedPayment reminder sentMarked paid

Stock & supply

Stock below thresholdReorder alert sentSupplier notified

Customer booking

Customer books onlineConfirmation sentReminder sentStaff notified

Two ways to get there

Build a complete system

We design and build the whole thing as one piece of custom software: your CRM, portal, dashboard and workflows, built around your business from the ground up.

One system instead of many

Built exactly around your process

Full ownership of the software

Connect what you already use

Keep the tools you rely on (accounting software, calendars, payment providers) and we connect and automate them so they work together as one system.

No need to rip and replace

Faster, lower-cost starting point

Add more later as you grow

Typical integrations: accounting (Xero, QuickBooks), payments (Stripe, GoCardless), email & calendars (Google Workspace, Microsoft 365), and automation platforms (Zapier, Make).

Built for everyone who touches the business

CUSTOMER

Customer experience

A simple portal where customers can check job status, view and pay invoices, approve quotes and message your team, without picking up the phone.

STAFF

Staff experience

Field and office staff see their own jobs, tasks and schedules, log updates from wherever they’re working, and only see what’s relevant to their role.

ADMIN

Admin experience

Owners and managers get a full view across jobs, customers, quotes, invoices and reporting, with the ability to manage users, permissions and settings.

Security, permissions and user roles

Role-based access

Everyone only sees the data and actions their role needs, nothing more.

Secure logins

Separate, secure logins for staff, admin and customers.

Payments handled safely

Payment details are handled by trusted providers like Stripe, never stored directly.

Activity logs

See who changed what, and when, across the system.

Our discovery, design, development and launch process

Discovery

We map how your business actually works today: workflows, tools, team roles and pain points.

Design

We design the system around that process (screens, permissions, data and automations) before any code is written.

Development

We build, test and refine the system in stages, so you can see and shape it as it comes together.

Launch & handover

We migrate agreed data, train your team, and hand over a system that’s ready to use.

Ongoing development, hosting and support

See Hosting & Care plans →

Ongoing development

Your business changes, and your system can too. Add new features, workflows or integrations as you grow.

Hosting

We host and maintain your system on secure, monitored infrastructure, so it’s fast and available when your team needs it.

Support

UK-based support when something needs fixing or your team has a question, not a ticket queue that goes nowhere.

What this could look like in a real business

Illustrative example. Not a published client project.

BEFORE

A multi-van plumbing and heating business booked jobs over the phone into a paper diary. Quotes lived in email, invoices sat in a separate accounting tool, and nobody had a clear view of what was happening on any given day.

WE BUILD

A job management system with online booking, a customer portal for quotes and invoices, a staff app for daily job sheets, and a dashboard connected to their existing accounting software.

EACH MORNING THE TEAM SEES

Jobs booked for today

Quotes awaiting a reply

Invoices overdue

Stock running low

A quote that matches what you actually need

Every business runs differently, so we don’t force these projects into fixed packages. Each one is scoped and quoted individually, using the same “from £X, custom quote” approach as our other build services.

CUSTOM QUOTATION

Custom Business Systems

From £2,000Typical projects £3,000–£15,000+

A short discovery call is enough for us to understand what you need and come back with a fixed price before any work starts.

WHAT AFFECTS THE COST

Number of users & roles

Features & workflows

Integrations

Automation complexity

Data migration

Customer portals

Reporting

Payments

Ongoing requirements

Before work starts, we’ll agree exactly what’s included and give you a clear project price.

No fixed packages, no surprise scope. Just a quote built around your business.

Request a quote

See how this compares to our other build services on the full pricing guide.

Common questions

How is this different from a normal website?

A website is public-facing, built to be found and to convert visitors into enquiries. A business system is the software your team uses to run day-to-day operations: customers, jobs, quotes, invoices, staff and data. Many businesses need both, connected together.

Do you build everything from scratch, or connect what we already use?

Both, depending on what makes sense. We’ll often build the core system around your workflow and connect it to tools you already rely on (like accounting software or payment providers) rather than replacing everything.

How much does a custom business system cost?

Projects start from £2,000, with most typical projects landing in the £3,000–£15,000+ range, but every quote is scoped individually based on users, features, integrations and complexity. We’ll give you a fixed price before work starts.

Can you migrate our existing spreadsheets or software?

Yes. Data migration is scoped as part of discovery. Very messy or duplicated data may need extra cleanup, which we’ll price and agree with you up front.

Can customers and staff have different logins and permissions?

Yes. Role-based access is core to every system we build, so customers, staff and admins only see what’s relevant to them.

Will it work with tools we already use, like accounting or payment software?

In most cases, yes. Common integrations include Xero and QuickBooks for accounting, Stripe and GoCardless for payments, Google Workspace and Microsoft 365, and automation platforms like Zapier or Make.

What happens after launch?

We offer ongoing development, hosting and support, so the system keeps working, and can grow with new features as your business changes.

We’re not sure exactly what we need yet. Can you help us work it out?

Yes, that’s what discovery is for. Tell us how your business runs today and we’ll recommend the right mix of building, connecting and automating.